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FAQ: Why can't I see the items in the DSMI repository?

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  • FAQ: Why can't I see the items in the DSMI repository?


    Click image for larger version  Name:	EmptyRepository.jpg Views:	1 Size:	35.3 KB ID:	693

    There are several things you can check if you can't see any item in the DSMI repository:

    Account is empty
    Maybe you logged in with a user of an account, in which there are no items uploaded yet. You can upload a DirectSmile Set and check if it appears in the list.

    Browser
    Try a different webbrowser to check if the items are displayed.

    Silverlight
    You might have installed the beta version of silverlight and not the "normal" one. Please download and install Silverlight: https://www.microsoft.com/silverlight

    Tip: Keep the installer/executable files of previous versions of Silverlight in case of browser conflicts.

    Firefox
    There is the option to use the Firefox ESR (extended support release) which still supports Silverlight. You can download it here: https://www.mozilla.org/en-US/firefo...nizations/all/

    Certificate
    If you have recently renewed your SSL Certificate, delete the old or expired one from your server.
    Last edited by DSM; 28th March 2017, 12:35.
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